HyTalk - Privacy Policy

Effective Date：2025.04.10

1. Introduction

Welcome to HyTalk, a secure and feature-rich communication platform that enables users to connect through instant messaging, voice calls, video calls, group chats, file sharing, real-time translation, and more. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services.

2. Data Collection

Essential Data:

Account information: Username, email address, country/region;
Device information: IP address, device model, OS version;
Usage logs: Crash reports, feature usage frequency.

Optional Data:

User experience data: Click heatmaps, feature preferences (requires separate consent);
Geolocation: Collected only when location-based features are enabled.

3. Purpose of Data Use

We use data to:

Provide and maintain core software functionalities (e.g., account login);
Improve software performance and fix bugs;
Prevent fraud and abuse;
Conduct anonymized data analytics where legally permitted.

4. Data Sharing

Basic Account Information:

Third-Party Providers:

Cloud storage (e.g., AWS, Alibaba Cloud);
Analytics tools (e.g., Google Analytics). (Links to third-party privacy policies must be provided)

Legal Obligations:

Responding to court subpoenas, government investigations, or legal proceedings;

Business Transfers:

Data may be transferred to new entities during mergers, acquisitions, or asset sales.

5. Your Rights

Depending on your jurisdiction, you have the right to:

Access & Correction: View or modify personal data via account settings;
Deletion: Request deletion of non-essential data (email to address);
Portability: EU users may request data export in a common format (e.g., CSV);
Opt-Out: Unsubscribe from marketing communications via email.

6. Data Security

We implement industry-standard measures to protect data:

SSL/TLS encryption for data transmission;
Regular security audits and penetration testing;
Restricted data access for employees and contractors.

7. Cross-Border Data Transfers

Data may be stored on servers outside Malaysia (e.g., AWS Singapore). We ensure:

EU data complies with Standard Contractual Clauses (SCCs);
China data is stored on local servers (if applicable);
Other regions use locally approved transfer mechanisms.

8. Children’s Privacy

We do not knowingly collect data from children under 13 (16 in the EU). If identified, such data will be promptly deleted.

9. Policy Update

Updates will be notified via in-app alerts or email. Continued use constitutes acceptance.

10. Contact Us

If you have any questions about this Privacy Policy or need assistance regarding your personal data, please contact us at dfg56utyu@taowins.com.

HyTalk Privacy Policy